Pick Your Plans of Media.io Vid BG Remover
All of our products come with a 30-day money-back guarantee.
Free software update within the valid period of the software.
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Knowledgeable representatives are available to assist you through instant live chat and email response within 24 hours by submitting requests in Support Center.
Our Users Always Ask
No. It's 100% watermark-free.
Yes. Everyone can download the first 10 seconds for free. All registered users can get an additional 5 minutes of downloads for free.
It may be caused by the following situations: 1. The video format is not supported (only MP4 and MOV are currently supported) 2. The video size exceeds the limitation (max. 200MB) 3. The video is longer than 5 minutes (max. 5 minutes) 4. The number of uploaded files exceeds the limit of the day (free registered users are limited to 5 files per day) 5. Internet connection issue Contact us if the problem still exists.
Currently, videos with human portraits perform best when using Media.io Video BG Remover. It might not be able to successfully remove the background if the video doesn't have any human portraits or if the edges of the human portraits are blurry.
After making a payment, click the avatar in the navigation bar to view the available time for the purchase. If you don't see it, please wait for a little while, refresh the page, or click the avatar again to view it.
The purchased duration will be deducted when the transparent background video is successfully downloaded. The deducted duration represents the duration of the downloaded video. Thee same video will not be deducted for repeated downloads.
The Pay As You Go plan is valid for two years.
No, the unused time cannot be rolled over to another month.
You can purchase the Monthly subscription or Pay As You Go plan. If you continue with the Monthly Plan, you will renew to the latest Monthly plan next month. You can manage subscriptions in the Account Center at any time.